Q&A
If you'd like to get in touch with us, please don't hesitate to contact us.
FAQ — Compliance & Product Information
Where is The Ritual Space based?
The Ritual Space is an Australian-based brand.
Where are your products made?
Our products are handcrafted in China, in collaboration with skilled artisans working with long-standing everyday practices.
Are your products medicinal or therapeutic?
No. Our products are not therapeutic goods and do not provide medical or health-related benefits.
Can your incense improve sleep, anxiety, or wellbeing?
Our incense is created for aromatic and ritual use only. We do not make medical or therapeutic claims regarding its effects.
Are your teas intended for health benefits?
Our flower and fruit teas are food products intended for enjoyment as beverages, not for medicinal purposes.
Are the herbal bead bracelets meant to treat any condition?
No. Herbal bead bracelets are wearable ritual objects and are not intended to provide medical or therapeutic benefits.
Are your products safe for everyone?
Individuals may respond differently to natural materials. If you have allergies, sensitivities, or medical concerns, please consult a qualified healthcare professional before use.
Why do products vary in scent or appearance?
All items are handcrafted using natural materials. Subtle variations are a natural part of the process and reflect the individuality of each piece.
Do you comply with Australian regulations?
We operate in accordance with applicable Australian consumer and food safety standards.
Shipping Policy and Order Processing
Orders are processed within 3 business days after payment confirmation. During periods of high demand, processing times may vary.
Shipping Locations
We ship within Australia and to selected international destinations.
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
Shipping Rates & Delivery Times
Shipping rates and estimated delivery times are calculated at checkout.
Delivery times are estimates only and may vary due to carrier delays, customs processing, or factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available.
Shipping Delays
The Ritual Space is not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
Incorrect Address
Please ensure all shipping information is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
Returns & Refunds Policy
We accept returns in accordance with the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
Change of Mind
We do not accept returns for change of mind, unless otherwise stated.
Due to hygiene and safety reasons, we are unable to accept returns on:
* Incense that has been opened or used
* Tea products once opened
* Wearable items that show signs of use
Return Conditions
To be eligible for a return, items must be:
* Unused and in original condition
* In original packaging
Returned within 7 days of delivery
Proof of purchase is required.
Return Process
To initiate a return, please contact us at service@theritualspace.com.au with your order number and details of the issue.
Returned items must not be sent back without prior approval.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within [X] business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.
International Returns
For international orders, return shipping costs, customs duties, and taxes are non-refundable.
Nothing in this policy limits your rights under the Australian Consumer Law.
Terms & Conditions
1. General
These Terms & Conditions govern your use of this website and the purchase of products from The Ritual Space. By accessing our website or placing an order, you agree to be bound by these terms.
2. Product Use & Disclaimer
All products offered by The Ritual Space are intended for ritual, sensory, and lifestyle use only.
Our products are not therapeutic goods and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on this website is for general informational purposes only and does not constitute medical, health, or professional advice.
3. Incense Use & Safety
Incense products are intended for aromatic and ambient use only.
Always burn incense in a well-ventilated area and never leave it unattended. Keep away from children, pets, and flammable materials.
The Ritual Space is not responsible for misuse of incense products.
4. Food & Beverage Products
Flower and fruit teas sold on this website are food products intended for enjoyment as beverages.
If you are pregnant, breastfeeding, taking medication, or have a medical condition, please seek advice from a qualified healthcare professional before consumption.
5. Wearable Products
Herbal bead bracelets are wearable objects created for ritual and sensory experience only.
They are not a substitute for medical advice, diagnosis, or treatment. If skin irritation occurs, discontinue use immediately.
6. Natural Materials
Our products are handcrafted using natural materials. Variations in color, texture, scent, and appearance are natural and do not constitute defects.
7. Limitation of Liability
To the maximum extent permitted by Australian law, The Ritual Space shall not be liable for any indirect, incidental, or consequential loss arising from the use or misuse of our products.
Nothing in these terms excludes rights under the Australian Consumer Law.
8. Governing Law
These Terms & Conditions are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.
General Disclaimer All products offered by The Ritual Space are intended for ritual, sensory, and lifestyle use only. They are not therapeutic goods and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.